Privacy Policy Dewa66 – Malaysia Member Personal Data Protection

Our Introduction and Commitment to Your Privacy

Welcome to the dewa66 Privacy Policy. The dewa66 platform, operating under the website dewa66.vu greatly values the trust you place in us by sharing your personal information. We are committed to protecting your privacy at every stage of your use of this platform.

This Privacy Policy explains in detail how dewa66 collects, processes, stores, and protects your personal information. It also outlines your rights as an individual with regard to that personal data. This document forms part of the overall agreement between you and dewa66, and should be read alongside our Terms and Conditions.

By using dewa66 services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the dewa66 platform.

Types of Personal Information We Collect

Dewa66 collects various types of personal information depending on how you interact with our platform. Generally, the information we collect can be categorised as follows:

How We Collect Your Personal Information

Dewa66 collects your personal information through several primary channels:

• Account Registration: When you register, you are required to provide basic personal details such as your name, email address, and phone number.
• Identity Verification (KYC): When you submit verification documents for security and legal compliance purposes.
• Financial Transactions: Bank details and payment information are collected when you make a deposit or request a withdrawal.
• Platform Usage: Activity data, game history, and wagering records are generated automatically as you use the platform.
• Devices and Connections: Technical information such as IP address, device type, and browser is collected automatically through our servers.
• Customer Support Interactions: When you contact our support team via live chat or email, conversations may be recorded for training and quality improvement purposes.
• Cookies and Tracking Technologies: The dewa66 platform uses cookies and similar technologies to improve user experience and for analytics purposes.

Purposes for Using Your Personal Data

Dewa66 uses the personal information collected for legitimate and specific purposes only. The following is a complete list of the purposes for which your data is used:

• Account Management: Create and maintain your member account, including identity verification and security settings.
• Transaction Processing: Process deposits, withdrawals, and any financial transactions requested by you.
• Legal Compliance (AML/KYC): Meet anti-money laundering (AML) legal requirements, identity verification, and reporting obligations to relevant authorities.
• Platform Security: Detect and prevent fraud, unauthorized access, and suspicious activity that could harm the platform or other members.
• Service Improvements: Analyze usage patterns to improve products, games, and the overall user experience.
• Communications: Send transaction notifications, account information, platform updates, and relevant promotional offers (subject to your communication preferences).
• Customer Support: Help resolve any inquiries, complaints, or issues you report to our team.
• Responsible Gaming: Monitoring wagering patterns to identify potential problem gambling and provide appropriate assistance.

Sharing and Disclosure of Information to Third Parties

Dewa66 does not sell, rent, or transfer your personal information to third parties for their own commercial purposes. However, we may share your data in the following limited circumstances:

• Payment Service Providers: Transaction information is shared with authorized payment processors (DuitNow, FPX, Touch 'n Go, Boost) as required to complete your transactions.
• Game Providers: Minimum required information may be shared with game software providers to allow you to access their games on the dewa66 platform.
• Regulatory Authority: When required by law, court order, or direction from a competent authority.
• Technical Service Providers: Companies that assist with the technical operation of the platform, such as server hosting, analytics, and cybersecurity — subject to strict confidentiality agreements.
• Fraud Investigation: In cases of suspected fraud or illegal activity, information may be shared with relevant law enforcement authorities.

All third parties who receive your data are required to adhere to data protection standards equivalent to or stricter than this policy. They are not permitted to use your data for any purpose other than those specified.

Data Security and Protection Measures

Dewa66 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Among the security measures we have implemented:

• 256-bit SSL Encryption: All communications between your browser and the dewa66 servers are protected with high-grade SSL encryption.
• Data-at-Rest Encryption: Personal and financial data stored in our databases is encrypted using the AES-256 algorithm.
• Strict Access Controls: Only authorized personnel may access member personal data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any cyber threats.
• Two-Factor Authentication (2FA): Members are encouraged and assisted in enabling 2FA to add an extra layer of security to their accounts.
• Regular Security Audits: The dewa66 platform undergoes regular penetration testing and security audits by independent security experts.

Cookies, Tracking Technologies, and Your Choices

The dewa66 platform uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and for related marketing purposes. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Save your personal settings such as language, time zone, and display preferences for your convenience.
• Analytics Cookies: Help us understand how members use the platform so we can improve the overall user experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the dewa66 platform. Essential cookies cannot be disabled as they are required for security and core functionality.

Your Rights Regarding Personal Data

As a dewa66 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will respond to your request within 30 days works.

Data Retention Period

Dewa66 retains your personal data only for as long as necessary for the purposes stated in this policy, or for as long as required by applicable law. General data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and for an additional period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in compliance with AML requirements.
• Communication Logs: Customer support conversation records are retained for 2 years for quality assurance and evidentiary purposes.
• Technical Data & Logs: System logs are retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any specific individual.

International Data Transfers

As dewa66 is an international platform, your personal data may be stored and processed on servers located outside Malaysia. We ensure that any such data transfer is carried out with adequate safeguards:

• All cross-border data transfers are protected by data processing agreements (DPAs) that comply with international standards.
• The recipient country or entity is required to provide a level of data protection equivalent to or higher than the standards set out in this policy.
• We use internationally recognized standard contractual clauses to safeguard data during transfers.

Amendments to the Privacy Policy

Dewa66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this policy.
• Displaying a clear notice on the platform's home page for a minimum period of 7 days before the amendment takes effect.
• Send notifications to your registered email address for changes deemed material.

Continued use of the dewa66 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the amendments, you must stop using the platform and contact us to close your account.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the dewa66 platform
• Response Time: Within 3 working days for privacy enquiries, and 30 days for formal data rights requests

We take every privacy-related inquiry seriously and will work to resolve any raised issue promptly and transparently.